CDG's ISO/IEC 20000-1:2018 Internal Auditor course is meticulously designed for professionals who wish to acquire skills in auditing Information Technology Service Management Systems (ITSMS). ISO/IEC 20000-1:2018 sets the criteria for an organization to establish, implement, maintain, and continually improve a service management system. This course provides comprehensive coverage of the standard and equips participants with the knowledge to perform internal audits that ensure compliance with the standard while driving continuous improvement within IT services.

Course Objectives: Upon completion of this course, participants will:

• Understand the requirements of ISO/IEC 20000-1:2018 and its application within an IT service management context.
• Develop the necessary skills to assess and report on the conformance and implementation of processes based on ISO/IEC 20000-1:2018.
• Gain the ability to conduct effective internal audits, report findings, and help their organizations in continuous improvement efforts.

Who Should Enroll: This course is ideal for:

• IT professionals responsible for managing and assessing IT service management systems.
• Quality assurance personnel involved in the internal auditing of IT service management systems.
• IT consultants who wish to provide advice on ISO/IEC 20000-1:2018 implementation.
• Individuals looking to become certified internal auditors for ISO/IEC 20000-1:2018.

Course Content:

1. Introduction to ISO/IEC 20000-1:2018

   • Overview of the standard, its scope, and its purpose.
   • Benefits of implementing an ITSMS compliant with ISO/IEC 20000-1:2018.

2. Requirements of ISO/IEC 20000-1:2018

   • Detailed exploration of the standard’s clauses and what they entail for IT service management.
   • Understanding documentation and operational requirements.

3. Audit Preparation and Planning

   • Planning an audit: defining scope, objectives, and criteria.
   • Preparing audit activities and creating checklists.

4. Conducting the Audit

   • Effective techniques for gathering audit evidence.
   • Interviewing techniques and observation methods to assess compliance and effectiveness.

5. Audit Reporting and Follow-up

   • Structuring and presenting audit findings.
   • Managing post-audit activities, including follow-up audits and implementing corrective actions.

6. Managing Continuous Improvement

   • Utilizing audit outcomes to foster continual improvement within the ITSMS.
   • Best practices for maintaining compliance and enhancing service management effectiveness over time.

Course Features:

• Flexible Learning Options: Study at your own pace with full access to digital learning materials.
• Interactive Learning Tools: Engage with interactive quizzes, case studies, and simulation exercises.
• Expert Instruction: Benefit from guidance provided by experienced IT service management professionals.
• Certification: Successfully passing the online examination will earn participants a certificate as an ISO/IEC 20000-1:2018 Internal Auditor.

Certification Process: The course concludes with an online exam. Upon successful completion, participants will receive a digital certificate, certifying them as ISO/IEC 20000-1:2018 Internal Auditors. This certificate can be downloaded and used to demonstrate their competence and qualification in the field.

How to Enroll: Interested individuals can register for the course by visiting [CDG’s course enrollment page]. Enhance your IT service management and auditing skills with our comprehensive online course designed to fit your schedule and professional development goals.